Contact Us

At Jayfex, we're committed to providing excellent customer support. Whether you have a question about your order, shipping, returns, or our products, we're here to help.

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Customer Support

For all enquiries, please contact us using the details below.

jayfex21@gmail.com

Website

jayfex.shop

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Support Hours

Our customer support team is available:

Monday – Friday

9:00 AM – 5:00 PM (UTC)

We aim to respond to all enquiries within 24–48 business hours.

Please note that response times may be longer during weekends, public holidays, or periods of unusually high enquiry volume.

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Before Contacting Us

To help us assist you more quickly, please include:

- Your full name

- Your order number (if applicable)

- The email address used for your purchase

- A clear description of your question or issue

- Photos (if you're reporting a damaged or incorrect item)

Providing this information will help us resolve your enquiry as efficiently as possible.

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Frequently Asked Questions

Before contacting us, you may find the answer you're looking for on our FAQ, Shipping Policy, or Return & Refund Policy pages.

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Our Commitment

At Jayfex, we're dedicated to delivering a smooth shopping experience from the moment you place your order to the day it arrives.

Your satisfaction is important to us, and we'll always do our best to provide helpful, timely support.

Thank you for choosing Jayfex.