FAQs
Frequently Asked Questions
Orders & Shipping
When will my order arrive?
Orders are processed within 3–4 business days.
Estimated delivery times:
🇺🇸 United States: 3–4 business days
🇨🇦 Canada: 3–4 business days
🇬🇧 United Kingdom: 3–4 business days
🇦🇺 Australia: 3–4 business days
Once your order ships, you'll receive a tracking email.
Do you offer free shipping?
Yes. We offer free standard shipping to the United States, Canada, the United Kingdom, and Australia.
How can I track my order?
Once your order has shipped, we'll email you a tracking number so you can follow your package every step of the way.
Which countries do you ship to?
We currently ship to:
United States
Canada
United Kingdom
Australia
Returns & Refunds
What's your return policy?
We offer a 30-day return window from the date your order is delivered.
My item arrived damaged. What should I do?
Please email jayfex21@gmail.com within 7 days of delivery with your order number and clear photos of the item. We'll work quickly to make it right.
Who pays for return shipping?
For approved returns, Jayfex covers the cost of return shipping.
Product
Is the plush suitable as a gift?
Absolutely. It's one of our most popular reasons people purchase it. Whether it's for a birthday, holiday, anniversary, or simply to surprise someone, it's designed to create a memorable experience.
Is it soft?
Yes. It's made with premium plush materials selected to be soft, comfortable, and enjoyable to hold.
How does the running motion work?
The plush is designed with an interactive movement that creates the appearance of running when held and moved as intended. It's this playful motion that makes it so fun to use and share.
Is every plush quality checked?
Yes. Every order is inspected before being shipped to help ensure it meets our quality standards.
Payment
What payment methods do you accept?
We accept the payment methods displayed during checkout, including major credit and debit cards and other supported payment options available in your region.
Is checkout secure?
Yes. Your payment is processed securely using Shopify's encrypted checkout system. Jayfex does not store your full payment card information.
Support
How do I contact Jayfex?
Email us anytime at:
jayfex21@gmail.com
We aim to respond within 24–48 business hours.
Can I cancel my order?
Because we begin processing orders quickly, we cannot guarantee cancellations after an order has been placed. If you need assistance, please contact us as soon as possible.
Jayfex
Why choose Jayfex?
At Jayfex, we believe great products create memorable experiences. Every product we offer is chosen with a focus on quality, thoughtful presentation, and the kind of experience that makes it worth owning, displaying, or gifting.